This is a well-organized team of professionals with experience, knowledge and systematic database of possible malfunctions of equipment and operational workarounds. We value our customers and ensure the provision of timely and qualitative customer service.
Our service department also provides after-sales service, training and installation of equipment on the spot, which is conducted by our certified service engineers, which are trained at the factory manufacturer.
Customer service provides:
- Installation, equipment installation, and commissioning on site
- Warranty service (maintenance and repair work)
- Supply of spare parts and consumables
Support by our engineer anywhere in Russia, Ukraine, Belarus, Armenia, Moldova, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Tajikistan, Mongolia, Uzbekistan and Turkmenistan
Mandatory training for the users who will work on the equipment (included in the scope of works for commissioning), with support from the engineer to the laboratory
The engineers of our partners are trained in the service center “M.S.INSTRUMENTS”
If you have any questions you can fill the feedback form below and our assistants will contact with you as soon as possible